Invantive Status

Update - De verwerking van #Rabobank betalingen via Exact Online is nog niet bij. Er wordt gewerkt aan een oplossing waarbij storingen in Exact minder snel leiden tot issues. Als uw Invantive abonnement geblokkeerd wordt door vervallen facturen, stuur dan een e-mail naar finance@invantive.com met verzoek voor een betaalvakantie. U kunt ook kiezen voor een voorschotnota voor het gehele jaar; bij geen gebruik wordt die automatisch gecrediteerd. We proberen handmatig de vertraging te compenseren, maar dit zal niet altijd lukken omdat we op de automatisering van het betalingsverkeer vertrouwen.
May 17, 13:14 CEST

Update - De problemen met ontvangst van betaalinformatie via Exact Online houden nog aan. We hopen vandaag een workaround hiervoor te vinden.
May 17, 09:44 CEST

Monitoring - De vertraging in de verwerking van Rabobankboekingen lijkt verdwenen te zijn. Het kan tot dinsdagmorgen na leiden tot vertraging in de rest van de facturatieketen.
May 16, 16:26 CEST

Update - We are continuing to work on a fix for this issue.
May 13, 13:10 CEST

Identified - Het verwerken van betalingen via de #Rabobank en #ExactOnline kent momenteel een grotere vertraging dan anders. Normaliter wordt een betaling op een open factuur binnen 1 dag verwerkt. Momenteel duurt dit meerdere dagen. Ook het automatisch afletteren lijkt minder vaak goed te gaan. Als uw Invantive abonnement geblokkeerd wordt door vervallen facturen, stuur dan een e-mail naar finance@invantive.com met verzoek voor een betaalvakantie. U kunt ook kiezen voor een voorschotnota voor het gehele jaar; bij geen gebruik wordt die automatisch gecrediteerd. We proberen handmatig de vertraging te compenseren, maar dit zal niet altijd lukken omdat we op de automatisering van het betalingsverkeer vertrouwen.
May 13, 13:06 CEST

About This Site

An overview of system status for all Invantive services, including online and on-premise products.

Uptime over the past 90 days. View historical uptime.

Functional Degraded Performance

90 days ago

99.68 % uptime

Today

Invantive Cloud Operational

90 days ago

99.48 % uptime

Today

Valuta Tools Operational

90 days ago

98.49 % uptime

Today

Invantive Bridge Online Operational

90 days ago

99.46 % uptime

Today

Invantive App Online Operational

90 days ago

99.39 % uptime

Today

Get My Report for Exact Online Operational

90 days ago

98.49 % uptime

Today

Access OData Operational

90 days ago

99.51 % uptime

Today

Service Portal Operational

Invantive Composition for Word Operational

90 days ago

100.0 % uptime

Today

Invantive Data Hub Operational

90 days ago

99.95 % uptime

Today

Invantive Query Tool Degraded Performance

90 days ago

99.95 % uptime

Today

Invantive Authenticator Operational

90 days ago

100.0 % uptime

Today

Invantive Data Loader Operational

90 days ago

100.0 % uptime

Today

Invantive Runtime Operational

90 days ago

100.0 % uptime

Today

Invantive Bridge (on-premise) Operational

90 days ago

100.0 % uptime

Today

Invantive Business Operational

90 days ago

100.0 % uptime

Today

Invantive Estate Operational

90 days ago

100.0 % uptime

Today

Invantive Support Assistant Operational

90 days ago

100.0 % uptime

Today

Invantive App Online Operational

90 days ago

100.0 % uptime

Today

Invantive Control for Excel Degraded Performance

90 days ago

99.56 % uptime

Today

Platforms Operational

Exact Online Operational

Salesforce Operational

Visma.net Operational

Unit4 Multivers Operational

Azure SQL Server Operational

Azure Dataflows Operational

Power BI web Operational

Twinfield Operational

AFAS Profit Operational

Chargebee Operational

ActiveCampaign Operational

Company.info Operational

Discourse hosted Operational

DocumentCloud Operational

Freshdesk Operational

JIRA Operational

Kadaster Operational

Knack Operational

Mendix Operational

NMBRS Operational

Robaws Operational

Roller Operational

Simplicate Operational

Teamleader Operational

Yuki Operational

European Central Bank Operational

Open Exchange Rates Operational

Loket.nl Operational

Technology Operational

90 days ago

100.0 % uptime

Today

Licenses Operational

90 days ago

100.0 % uptime

Today

Invantive Customer Service Gateway Operational

90 days ago

100.0 % uptime

Today

Invantive Customer Service Processor Operational

90 days ago

100.0 % uptime

Today

Invantive Customer Service Receiver Operational

90 days ago

100.0 % uptime

Today

Infrastructure Operational

Servers (EU, IRL) Operational

Databases (EU, IRL) Operational

File Storage (EU, IRL) Operational

File Storage (EU, DEU) Operational

CDN Operational

Mail delivery (EU, IRL) Operational

DNS (EU, IRL) Operational

Service Portal Signup Operational

Service Portal Log On Operational

Service Portal Email Handling Operational

Stichting Common Sense in Actie Operational

90 days ago

100.0 % uptime

Today

Open Archivaris Operational

90 days ago

100.0 % uptime

Today

Invantive Corporate Partial Outage

90 days ago

71.66 % uptime

Today

PBX Operational

Email Operational

Billing Partial Outage

90 days ago

71.66 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Invantive Cloud Output Uncached (compressed)

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Invantive Cloud Output Cached (compressed)

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Invantive Cloud Input Overall

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Invantive Cloud Input Exact Online

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Exact Online REST API 95p

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Exact Online Sync Full API 95p

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Exact Online Sync Partial API 95p

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Exact Online API reliability E2E

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Past Incidents

May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

Unresolved incident: Vertraging afhandeling bankbetalingen.

May 16, 2022

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Upgrade Invantive Cloud to 22.0.186

Completed - The scheduled maintenance has been completed.
May 13, 18:46 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 17:45 CEST

Scheduled - Invantive Cloud components will be upgraded to easier detect incorrect Akamai blocks on Exact Online.
May 13, 17:44 CEST

Aanmeldprobleem #Twinfield

Resolved - The registration process of Twinfield keeps running smooth; no more error messages on the Twinfield log on page are being displayed. Closing incident.
May 13, 08:50 CEST

Monitoring - The creation of new sessions on Twinfield for part of the user community has been re-established across all products and versions.
May 12, 16:45 CEST

Investigating - Op dit moment ervaart een deel van de Twinfield gebruikers een probleem bij het aanmelden vanuit bijvoorbeeld Invantive Cloud. Dit is een bekend probleem waar Twinfield al mee bezig is.

Voorkomende meldingen zijn:

- Gebruikersaccount is verwijderd.
- De client applicatie is onbekend of niet geautoriseerd.
- Lege rode foutmeldingsbalk.

Het probleem treedt maar bij een deel van de gebruikers op.
May 9, 12:33 CEST

#ExactOnline XML tables frequently raise errors since May 10, 20:00 UTC

Resolved - After #ExactOnline changed the measurement method, the problem itgenclr083 with the XML tables has not re-occurred. In the latest production release separate error codes instead of itgenclr083 are being used to ease detection and more quickly inform the user community of an XML API-based problem.
May 13, 08:50 CEST

Monitoring - A fix has been implemented by Exact Online and it's transport partner. It seems that by accident all XML API access was considered web scraping. When correct, all services have been restored.
May 12, 16:43 CEST

Update - The error 503 seems to occur across many devices and is an Akamai automatically triggered block, possibly in Exact Online's Akamai Load Balancer for XML.
May 11, 12:38 CEST

Identified - Problem seems to be caused by an Akamai block due to alleged scraping. From another Exact partner (thanks Alex) we received message that they had exactly the same 503 issue with XML and Akamai starting this week. Contact has been established for whitelisting.
May 11, 10:04 CEST

Update - We are continuing to investigate this issue.
May 11, 09:13 CEST

Update - The #ExactOnline error is HTTP 503 Service Unavailable on downloads such as https://start.exactonline.nl/Docs/XMLDownload.aspx?Topic=balances&Params_prevyears=2&...
May 11, 07:56 CEST

Investigating - Since yesterday evening 20:00 UTC the use of XML tables (XML Exact Online API) frequently raises a download error. Please retry your operation and follow https://forums.invantive.com/t/itgenclr083-foutmeldingen-bij-gebruik-exact-online-xml-tabellen-sinds-10-mei-20-00-utc/2412
May 11, 07:53 CEST

May 12, 2022

May 11, 2022

May 10, 2022

Invantive Cloud keeps trying to log you on

Resolved - A workaround has been implemented.
May 10, 18:59 CEST

Update - The root cause is not yet clear. A temporary workaround re-enables sessions on Invantive Cloud. Download of forms can be slower. Analysis will continue.
May 10, 00:50 CEST

Update - The error seems related to an external infrastructure component used by Invantive Cloud. We continue to analyse the issue.
May 9, 12:23 CEST

Investigating - There is an issue with the current release of Invantive Cloud, which keeps trying to log you on. We are investigating the cause of this problem. Invantive Bridge Online does not seem to be affected.
May 9, 10:16 CEST

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