Some Exact Online REST tables return itgenoda483: A problem has occurred. The cause of this issue will be investigated as soon as possible.
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Update - The Exact Online log on pages for apps currently seem to be changing back and forth. Once stable, work will continue.
Sep 08, 2022 - 13:11 CEST
Sep 08, 2022 - 13:11 CEST
Update - The #ExactOnline API still returns for several users an internal failure when retrieving PurchaseOrders. Problem seems related to specific records. Exact is analyzing the issue. As an alternative please try PurchaseOrderLinesIncremental or apply strict filters on PurchaseOrders in the hope the error does not occur. Please find more details on https://forums.invantive.com/t/error-itgenoda483-on-purchase-order-lines-query/2677.
Sep 08, 2022 - 08:56 CEST
Sep 08, 2022 - 08:56 CEST
Investigating - On several tables in the Exact Online REST interface, an itgenoda483 error can occur. The error message indicates an error on the side of the Exact Online API:
The Exact Online API returned no values for any of the 66 fields.
Contact Exact Online Support regarding the payload '("error": {"code":"","message":{"lang":"","value":"A problem has occurred. The cause of this issue will be investigated as soon as possible."}}}'.
There is nothing we can do to fix this issue. A report has been made with Exact Online, but no solution is offered at this time.
Affected tables:
- PurchaseOrders
- PurchaseOrderLines
- DivisionDocuments
- SalesOrders
- SalesPriceListVolumeDiscounts
Aug 23, 2022 - 10:48 CEST
The Exact Online API returned no values for any of the 66 fields.
Contact Exact Online Support regarding the payload '("error": {"code":"","message":{"lang":"","value":"A problem has occurred. The cause of this issue will be investigated as soon as possible."}}}'.
There is nothing we can do to fix this issue. A report has been made with Exact Online, but no solution is offered at this time.
Affected tables:
- PurchaseOrders
- PurchaseOrderLines
- DivisionDocuments
- SalesOrders
- SalesPriceListVolumeDiscounts
Aug 23, 2022 - 10:48 CEST
Update - The probably root cause of intermittent time outs after approximately 5 minutes has been found to be Exact Online API errors (probably some routing issue seen before) that propagate to the user instead of being retried. A new release which improves the handling of Exact Online API errors will be taken into production this evening. After that, the solution will be monitored further. Time outs after 10 minutes are so far always based on missing time-out settings; please consult https://forums.invantive.com/t/avoid-timeout-error-on-power-bi-odata-download/1857
Aug 08, 2022 - 17:24 CEST
Aug 08, 2022 - 17:24 CEST
Monitoring - Een aantal verbeteringen zijn in productie genomen waarbij verbindingsproblemen met Exact Online een kleinere kans op uitstraling naar Invantive Cloud hebben.
Jun 18, 2022 - 14:09 CEST
Jun 18, 2022 - 14:09 CEST
Update - Twee individuele oorzaken die door het downloaden van Exact Online data leiden tot downloaderrors geruime tijd later zijn geidentificeerd en worden vanavond opgelost in productie. De verwachting is dat hiermee nog niet alle oorzaken geidentificeerd en opgelost zijn, maar dat de frequentie lager zal worden.
Jun 10, 2022 - 18:20 CEST
Jun 10, 2022 - 18:20 CEST
Investigating - Op dit moment treden er frequenter dan anders downloaderrors op bij Bridge Online en App Online. De bijbehorende foutcodes beginnen met itgenboe24... en itgenboe30...
Jun 09, 2022 - 13:51 CEST
Jun 09, 2022 - 13:51 CEST
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