Update - The Exact Online log on pages for apps currently seem to be changing back and forth. Once stable, work will continue.
Sep 08, 2022 - 13:11 CEST
Update - The #ExactOnline API still returns for several users an internal failure when retrieving PurchaseOrders. Problem seems related to specific records. Exact is analyzing the issue. As an alternative please try PurchaseOrderLinesIncremental or apply strict filters on PurchaseOrders in the hope the error does not occur. Please find more details on https://forums.invantive.com/t/error-itgenoda483-on-purchase-order-lines-query/2677.
Sep 08, 2022 - 08:56 CEST
Investigating - On several tables in the Exact Online REST interface, an itgenoda483 error can occur. The error message indicates an error on the side of the Exact Online API:

The Exact Online API returned no values for any of the 66 fields.

Contact Exact Online Support regarding the payload '("error": {"code":"","message":{"lang":"","value":"A problem has occurred. The cause of this issue will be investigated as soon as possible."}}}'.

There is nothing we can do to fix this issue. A report has been made with Exact Online, but no solution is offered at this time.

Affected tables:
- PurchaseOrders
- PurchaseOrderLines
- DivisionDocuments
- SalesOrders
- SalesPriceListVolumeDiscounts

Aug 23, 2022 - 10:48 CEST
Update - The probably root cause of intermittent time outs after approximately 5 minutes has been found to be Exact Online API errors (probably some routing issue seen before) that propagate to the user instead of being retried. A new release which improves the handling of Exact Online API errors will be taken into production this evening. After that, the solution will be monitored further. Time outs after 10 minutes are so far always based on missing time-out settings; please consult https://forums.invantive.com/t/avoid-timeout-error-on-power-bi-odata-download/1857
Aug 08, 2022 - 17:24 CEST
Monitoring - Een aantal verbeteringen zijn in productie genomen waarbij verbindingsproblemen met Exact Online een kleinere kans op uitstraling naar Invantive Cloud hebben.
Jun 18, 2022 - 14:09 CEST
Update - Twee individuele oorzaken die door het downloaden van Exact Online data leiden tot downloaderrors geruime tijd later zijn geidentificeerd en worden vanavond opgelost in productie. De verwachting is dat hiermee nog niet alle oorzaken geidentificeerd en opgelost zijn, maar dat de frequentie lager zal worden.
Jun 10, 2022 - 18:20 CEST
Investigating - Op dit moment treden er frequenter dan anders downloaderrors op bij Bridge Online en App Online. De bijbehorende foutcodes beginnen met itgenboe24... en itgenboe30...
Jun 09, 2022 - 13:51 CEST

About This Site

An overview of system status for all Invantive services, including online and on-premise products.

Functional Operational
90 days ago
98.8 % uptime
Today
Invantive Cloud ? Operational
90 days ago
100.0 % uptime
Today
Valuta Tools ? Operational
90 days ago
100.0 % uptime
Today
Invantive Bridge Online ? Operational
90 days ago
99.8 % uptime
Today
Invantive App Online ? Operational
90 days ago
100.0 % uptime
Today
Get My Report for Exact Online ? Operational
90 days ago
99.58 % uptime
Today
Access OData ? Operational
90 days ago
100.0 % uptime
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100.0 % uptime
Today
Invantive Data Hub ? Operational
90 days ago
82.17 % uptime
Today
Invantive Query Tool ? Operational
90 days ago
98.44 % uptime
Today
Invantive Authenticator ? Operational
90 days ago
100.0 % uptime
Today
Invantive Data Loader ? Operational
90 days ago
100.0 % uptime
Today
Invantive Runtime ? Operational
90 days ago
100.0 % uptime
Today
Invantive Bridge (on-premise) ? Operational
90 days ago
100.0 % uptime
Today
Invantive Business ? Operational
90 days ago
100.0 % uptime
Today
Invantive Estate ? Operational
90 days ago
100.0 % uptime
Today
Invantive Support Assistant ? Operational
90 days ago
100.0 % uptime
Today
Invantive App Online ? Operational
90 days ago
100.0 % uptime
Today
Invantive Control for Excel ? Operational
90 days ago
98.44 % uptime
Today
Platforms Partial Outage
Exact Online Partial Outage
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90 days ago
99.96 % uptime
Today
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90 days ago
100.0 % uptime
Today
Invantive Customer Service Gateway ? Operational
90 days ago
99.87 % uptime
Today
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90 days ago
100.0 % uptime
Today
Invantive Customer Service Receiver ? Operational
90 days ago
100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Invantive Cloud Output Uncached (compressed) ?
Fetching
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Fetching
Invantive Cloud Input Overall ?
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Invantive Cloud Input Exact Online ?
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Exact Online REST API 95p ?
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Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - Both in #ExactOnline web and on-premises on-boarding a confusing and an incorrect error occurs about invalid verification code, but this no longer has any impact on recent releases.
Sep 27, 07:10 CEST
Investigating - Exact Online log on behavior has changed. Besides other issues, unclear issues with obsoleted refresh tokens occur. For more details follow https://forums.invantive.com/t/exact-online-datareplicatie-geeft-problemen-itgenoda494/2739.
Sep 12, 15:41 CEST
Resolved - Both in #ExactOnline web and on-premises on-boarding a confusing and an incorrect error occurs about invalid verification code, but this no longer has any impact on recent releases.
Sep 27, 07:09 CEST
Update - #ExactOnline log on form in browsers and on-premises app remain to return incorrect error messages on incorrect verification code with 10 errors remaining. We are awaiting a solution by Exact.
Sep 15, 14:33 CEST
Identified - The problems with MFA-code entry on #ExactOnline have been reproduced to consistently also occur outside of #Invantive products. Currently one out of 10 log ons seems to raise an incorrect MFA-error, even before the MFA verification code is requested. A workaround for the Exact Online log on bug will be integrated into a new fix which will be shipped when ready. There are no foreseen challenges in shipping this fix. Impact is large on sites running on-premises headless products. There is no impact on Invantive Cloud. More information on https://forums.invantive.com/t/fout-itgeneuy106-de-ingevoerde-verificatiecode-is-onjuist-of-verlopen/2730/10
Sep 10, 10:11 CEST
Investigating - Since 05-09-2022 several users experience problems when automatically entering the MFA code for Exact Online on Query Tool and other products.

The error text reads:
- The verification code you entered is incorrect or has expired (English)
- De ingevoerde verificatiecode is onjuist of verlopen. (Dutch)

Sometimes the error message is displayed multiple times in Exact Online itself. This error doesn't seems related to recent releases from Invantive, but rather the rollout of a new log on screen at the side of Exact Online. At this time it is unclear what the cause of the error is. Since it happens on multiple releases since 05-09-2022 only, it seems the cause is with Exact.

Sep 9, 12:11 CEST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.