Investigating - Timeouts are being measured due to the #ExactOnline APIs being slow. These seems to be the case on all endpoints and across multiple countries. There is nothing we can do at this time to minimize the impact. You can recognize these timeouts by checking your logging for message code itgenoda324.

Invantive products will typically recover internally without any visible problems. However, performance can be up to 10x slower as normal.

It is expected that as on December 3 Exact Online performance will be back to regular throughput outside office hours. You can visually check the statistics "Exact Online REST API 95p" to see the 95-percentile response times. This should be below 1000 milliseconds, but is currently approximately 7500 milliseconds.

Dec 07, 2022 - 11:45 CET
Update - Een variatie van het #ExactOnline aanmeldprobleem is dat eerst het scherm voor aanmeldcode verschijnt, daarna om het wachtwoord gevraagd wordt, daarna nogmaals een scherm voor aanmeldcode en daarna als laatste scherm nogmaals het wachtwoordscherm.
Dec 06, 2022 - 10:31 CET
Investigating - Het probleem met twee keer invullen gebruikersnaam treedt nog steeds op in Exact Online.
Dec 05, 2022 - 14:52 CET
Update - Een ervaren #ExactOnline-consultant meldde dat het probleem met dubbele aanmeldschermen waarschijnlijk nog incidenteel optreedt bij het inloggen op Exact Online (niet via een Invantive-product). Mogelijk dat er nog steeds tweemaal om gebruikersnaam gevraagd wordt als de sessie is verlopen. De status van dit incident zal nog verder gemonitored worden.
Dec 01, 2022 - 11:21 CET
Monitoring - Het probleem in #ExactOnline met dubbele aanmeldvensters voor de gebruikersnaam treedt niet meer op sinds circa 27 november 12:00. De periode waarin het probleem opgetreden is lijkt daarmee te lopen van 19:36 op 21 november tot 12:00 op 27 november.
Dec 01, 2022 - 09:16 CET
Identified - Helaas blijkt dat Exact de problemen met het aanmeldscherm voor apps binnen de browser nog niet afdoende heeft opgelost. Dit is een voortzetting van https://status.invantive.com/incidents/chf40gt8rr4j.

Het gedrag is momenteel dat bij het aanmelden op een app het aanmeldscherm vraagt om de gebruikersnaam. Na invullen en het drukken op "Volgende" verschijnt nogmaals een aanmeldscherm dat vraagt om de gebruikersnaam. Na invullen en het drukken op "Volgende" verschijnt het wachtwoordscherm pas, gevolgd door eventueel instemmingsscherm.

Workaround is voorlopig om twee keer de gebruikersnaam in te voeren. In sommige omgevingen met Data Hub maakt dit het aanmelden erg lastig door foutcode itgeneuy106; gebruik in dat geval een versie van het Invantive Query Tool om de logica uit te voeren.

Nov 24, 2022 - 08:17 CET
Update - The probably root cause of intermittent time outs after approximately 5 minutes has been found to be Exact Online API errors (probably some routing issue seen before) that propagate to the user instead of being retried. A new release which improves the handling of Exact Online API errors will be taken into production this evening. After that, the solution will be monitored further. Time outs after 10 minutes are so far always based on missing time-out settings; please consult https://forums.invantive.com/t/avoid-timeout-error-on-power-bi-odata-download/1857
Aug 08, 2022 - 17:24 CEST
Monitoring - Een aantal verbeteringen zijn in productie genomen waarbij verbindingsproblemen met Exact Online een kleinere kans op uitstraling naar Invantive Cloud hebben.
Jun 18, 2022 - 14:09 CEST
Update - Twee individuele oorzaken die door het downloaden van Exact Online data leiden tot downloaderrors geruime tijd later zijn geidentificeerd en worden vanavond opgelost in productie. De verwachting is dat hiermee nog niet alle oorzaken geidentificeerd en opgelost zijn, maar dat de frequentie lager zal worden.
Jun 10, 2022 - 18:20 CEST
Investigating - Op dit moment treden er frequenter dan anders downloaderrors op bij Bridge Online en App Online. De bijbehorende foutcodes beginnen met itgenboe24... en itgenboe30...
Jun 09, 2022 - 13:51 CEST

About This Site

An overview of system status for all Invantive services, including online and on-premise products.

Functional Operational
90 days ago
98.88 % uptime
Today
Invantive Cloud ? Operational
90 days ago
99.98 % uptime
Today
Valuta Tools ? Operational
90 days ago
100.0 % uptime
Today
Invantive Bridge Online ? Operational
90 days ago
99.84 % uptime
Today
Invantive App Online ? Operational
90 days ago
99.96 % uptime
Today
Get My Report for Exact Online ? Operational
90 days ago
99.07 % uptime
Today
Access OData ? Operational
90 days ago
100.0 % uptime
Today
Service Portal ? Operational
Invantive Composition for Word ? Operational
90 days ago
100.0 % uptime
Today
Invantive Data Hub ? Operational
90 days ago
82.84 % uptime
Today
Invantive Query Tool ? Operational
90 days ago
99.11 % uptime
Today
Invantive Authenticator ? Operational
90 days ago
100.0 % uptime
Today
Invantive Data Loader ? Operational
90 days ago
100.0 % uptime
Today
Invantive Runtime ? Operational
90 days ago
100.0 % uptime
Today
Invantive Bridge (on-premise) ? Operational
90 days ago
100.0 % uptime
Today
Invantive Business ? Operational
90 days ago
100.0 % uptime
Today
Invantive Estate ? Operational
90 days ago
100.0 % uptime
Today
Invantive Support Assistant ? Operational
90 days ago
100.0 % uptime
Today
Invantive App Online ? Operational
90 days ago
100.0 % uptime
Today
Invantive Control for Excel ? Operational
90 days ago
99.11 % uptime
Today
Platforms Partial Outage
Exact Online Partial Outage
Salesforce Operational
Visma.net Operational
Unit4 Multivers Operational
Azure SQL Server Operational
Azure Dataflows Operational
Power BI web Operational
Twinfield Operational
AFAS Profit Operational
Chargebee Operational
ActiveCampaign Operational
Company.info Operational
Discourse hosted Operational
DocumentCloud Operational
Freshdesk Operational
JIRA Operational
Kadaster Operational
Knack Operational
Mendix Operational
NMBRS Operational
Robaws Operational
Roller Operational
Simplicate Operational
Teamleader Operational
Yuki Operational
European Central Bank Operational
Open Exchange Rates Operational
Loket.nl Operational
Technology Operational
90 days ago
99.96 % uptime
Today
Licenses ? Operational
90 days ago
100.0 % uptime
Today
Invantive Customer Service Gateway ? Operational
90 days ago
99.87 % uptime
Today
Invantive Customer Service Processor ? Operational
90 days ago
100.0 % uptime
Today
Invantive Customer Service Receiver ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
Servers (EU, IRL) Operational
Databases (EU, IRL) Operational
File Storage (EU, IRL) Operational
File Storage (EU, DEU) Operational
CDN Operational
Mail delivery (EU, IRL) Operational
DNS (EU, IRL) Operational
Service Portal Signup Operational
Service Portal Log On Operational
Service Portal Email Handling Operational
Stichting Common Sense in Actie Operational
90 days ago
100.0 % uptime
Today
Open Archivaris ? Operational
90 days ago
100.0 % uptime
Today
Invantive Corporate Operational
90 days ago
100.0 % uptime
Today
PBX ? Operational
Email ? Operational
Billing ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Invantive Cloud Output Uncached (compressed) ?
Fetching
Invantive Cloud Output Cached (compressed) ?
Fetching
Invantive Cloud Input Overall ?
Fetching
Invantive Cloud Input Exact Online ?
Fetching
Exact Online REST API 95p ?
Fetching
Past Incidents
Dec 8, 2022

No incidents reported today.

Dec 7, 2022
Completed - The scheduled maintenance has been completed.
Dec 7, 12:44 CET
Scheduled - De capaciteit van Invantive Cloud is vergroot om de impact van de trage Exact Online API's te verkleinen. Zodra de problemen op Exact Online weg zijn zal de capaciteit weer teruggezet worden.
Dec 7, 12:42 CET
Dec 6, 2022

Unresolved incident: Twee keer scherm op #ExactOnline voor gebruikersnaam bij inschrijven en gebruik.

Dec 5, 2022
Dec 4, 2022

No incidents reported.

Dec 3, 2022
Resolved - Exact Online API performance is again regular.
Dec 3, 10:46 CET
Update - #ExactOnline API performance remains very slow. The 95-percentile for API response times is approximately 10 to 20 times higher than last week. For details see picture below or search on https://status.invantive.com for "Exact Online REST API 95p".
Dec 2, 13:44 CET
Update - Slow to very slow performance of the ExactOnline APIs is "normal" at typically days 1 to 8 of the calendar month due to accounting departments prepare VAT and other financial statements, and updating internal and external reports. Typically the performance problem disappear when the accounting departments have finished their monthly chores.
Dec 2, 11:47 CET
Update - Various #ExactOnline APIs currently display a bad performance which is between 4 and 10 times slower than normal. A limited number of calls exceed the time out of over 20 seconds for an API request (normally between 0.2 and 2 seconds). Your real-time reports and analyses may run up to 10 times slower than normal.
Dec 2, 11:45 CET
Investigating - We are experiencing a lot of timeouts due to the Exact Online APIs being very slow. These seems to be the case on all endpoints and across multiple countries. There is nothing we can do at this time to minimize the impact. You can recognize these timeouts by checking your logging for message code itgenoda324.
Dec 2, 10:36 CET
Dec 2, 2022
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022