The issue seems to be resolved, although we have no confirmation from Exact Online yet. If you experience any issues logging on to Exact Online UK through Invantive Control or the Query Tool, please make sure you cleared your cache folder under %USERPROFILE%\Invantive\Cache.
Mar 1, 10:18 CET
The problem reported still exists. With Exact API support unavailable, we are uncertain if and when Exact will fix this issue. Please contact your account manager or Exact Support directly and refer to support case #02938438, or file a complaint.
Feb 26, 10:51 CET
Connections to #ExactOnline UK are still down due to duplicate rows in the list of companies, each with a different legislation. We are awaiting delivery of a fix by Exact. When applied on Exact Online UK environment, we will update this incident.
Feb 25, 11:56 CET
All UK environments of Exact Online remain unavailable for access through all Invantive products and versions. A fix by Exact Online planned before the weekend would resolve it without any upgrade of Invantive.
Feb 24, 14:36 CET
The issue with specifical #ExactOnline UK returning duplicate rows in System/Divisions upon logon is expected to be solved by a new Exact release scheduled for release within 3 working days (before next weekend). After that, jobs should run again without changing configurations or Invantive software versions.
Feb 23, 18:12 CET
The problem has been identified, and we are awaiting a solution from Exact Online. The problem seems to affect all UK users. There is no timeframe for a solution.
Feb 23, 14:03 CET
We are continuing to investigate this issue.
Feb 22, 16:23 CET
We are currently investigating an issue that some UK users experience when logging in. The error code returned is itgenemd007. Underlying problem is seemingly Exact is returning duplicate divisions when retrieving all divisions. We are working on a resolution with Exact.
Feb 22, 16:23 CET