Invantive Cloud data retrieval on Exact Online failing with error itgeneor231 on initial retrieve.
Incident Report for Invantive
A new software release was deployed, fixing the itgeneor231 error for accountants and the limited number of companies that have never been associated with an Exact Online accountant.
Posted Feb 18, 2021 - 10:47 CET
The issue affects all entrepreneurs that have a division not associated with an accountant and all accountants. Expected solution time: 11:00 AM.
Posted Feb 18, 2021 - 09:42 CET
Some users can not access their Exact Online divisions, since a field "DivisionMoveDate" was added that contains the last database move data in Exact Online. However, the field value seems optional. This causes log on to fail. A new release will be made available after consulting Exact Online.
Posted Feb 18, 2021 - 09:36 CET
We are currently investigating this issue.
Posted Feb 18, 2021 - 09:29 CET
This incident affected: Functional (Invantive Bridge Online).